Returns and refunds

Last updated: October 5, 2026

30-day returns

You can return unopened tea in its original sealed packaging and unused teaware within 30 days of delivery for a full refund of the item price.

How to return

1. Email hello@hewsquaretrading.com with your order number and the items you want to return.
2. We reply within one business day with the return address and instructions.
3. Ship the items back with a tracked service. Return shipping is paid by the customer, unless the item was damaged, faulty or not what you ordered.

Refunds

Once we receive and check the return, we refund the original payment method within 5 business days. Your bank may take a further 5 to 10 business days to show the credit. Original shipping costs are refunded only if the return is due to our error.

Opened tea

For food safety reasons we cannot accept returns of opened tea. If you are unhappy with a tea, tell us. We will help with brewing, and if it still is not right we will offer a store credit.

Damaged, faulty or wrong items

Email a photo within 7 days of delivery. We will send a replacement or a full refund including shipping, and you do not need to return the item.

Cancellations

You can cancel an order free of charge until it ships. Email us as soon as possible; once a tracking number has been issued the order can be returned under the policy above.